FAQ

Frequently Asked Questions   Q. How fast do you ship out your products? A. We generally ship out products within 2-4 business days from our central warehouse.   Q. Why do you only offer shipping thru UPS? A.  Currently we only offer shipping thru UPS and are working hard to integrate with other carriers. Q. Do you ship outside the United States? A. We will only ship within the United States and Canada. Q. Do you allow returns? A. No. All sales are final. Q. Why are there no returns allowed? A. With the lowest prices around, we have to ensure that all products sold are quality products. Q. Can I get an exchange for the same product but different flavor? A. Yes, provided the item is unopened and you require an exchange for a different flavor of the same product, please report it to customer service immediately. DO NOT OPEN THE ITEM AS WE WILL NOT HONOR THIS REQUEST UNLESS THE ORIGINAL SEAL IS ON THE PRODUCT.  ALL SHIPPING AND HANDLING CHARGES MUST BE PAID BY THE CUSTOMER - THIS INCLUDES THE RETURNING OF THE ORIGINAL PRODUCT TO OUR WAREHOUSE, AS WELL AS THE COST TO SHIP THE NEW FLAVOR BACK OUT TO YOU.   Q: Why do you not ship to Alaska, District of Columbia, Hawaii, Guam, Puerto Rico, and the Virgin Islands? A: Due to certain restrictions we cannot ship to these destinations.   Q: I have lost my password, can you resend it to me? A: Please visit our main page and click on Login found at the top right corner, click the recover password link found under the password field (click here to reset your password)